i ordered six bottles of the Ginko, although the delivery box was sturdy, within the box was a very simple made out of thin paper, divider, this was in no way sufficient to prevent the rather heavy glass bottles from bashing into each other with the consequence that one bottle upon delivery was cracked open and the tablets along with broken glass shards distributed among the box innards. After submitting this review you contacted me via a NO REPLY EMAIL ADDRESS asking how you could effect a replacement. What use is a NO REPLY email address to establish contact with a customer ?? if you are interested this is what I wrote Hello Oceans Alive, thanks for taking the time to respond to my complaint, I had not expected you would! The first thing I have to tell you is that I ordered these from you whilst I was recently in the UK. I am not sure if you are aware, but this product is not permitted to be sold where I live in Germany by law, I circumvented the law by ordering in the UK, sending them to the UK then smuggling them into Germany where they will be consumed. So your offer to send me a replacement although very welcome is not viable any longer as I am back in Germany. So both from a legal aspect and higher freight costs it will not work. Customs would probably just destroy them. Unfortunately, I no longer have the original packing, but as described the box was sturdy however the six bottles were held in place by a very thin almost paperlike "grill" for want of a better term. This was completely useless, as you know the glass bottles are quite heavy and with nothing to restrain them internally they have bashed into one another. The broken bottle I can possibly still get a photo of if you wish, I made a rudimentary repair with duct tape to hold the shattered bottle together whilst it was in my luggage. Let me know how you wish to proceed I responded to your NO REPLY EMAIL, guess what nobody replied ! you have my email address, why don't you send me an email that can be responded to with an email client ?