I was a part-time staff member during my studies in the 90s and proudly wore a T-shirt that said that Oddbins staff were the most knowledgeable in UK wine retail. The fact that the quote was from my brother (Tim Atkin MW) made me pretty much unsackable. I have now lived in Hong Kong for almost 30 years and last week bought a case of red for my dad's 91st birthday. The online experience was seamless and the wine was delivered to Greenwich the next morning. No face-to-face staff interaction involved, just a very well-organised enterprise. Bravo Oddbins.
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