First-rate! User-friendly, highly efficient online ordering process with real-time help if needed (on my first order, I inadvertently missed the opportunity to add a gift message, so I emailed customer service - Stefan very promptly confirmed he'd added my message; second order, I used the chat feature to ask a question and almost immediately received guidance - from Stefan!) Product choice was good too, and I ended up using Oddbins for several gifts in different areas of England and Scotland - all were delivered timely. Thank you so much! As a Brit living in the USA since the mid-eighties, it's always a challenge to come up with the right gifts for my (large!) family in the UK - Oddbins delivered for me this year and I am very grateful.