I am a long time customer. all starts good. Last company I worked with was Rakvin from India. Agreed on 3000 USD contract with 4 milestones ( 900, 900, 900, 300) after each payments it took them always very long time to raact and now I know why. Upwork is protecting you only 30 days after payment. So finally I lost 2700 USD because after its up to freelancer to refund you or not! I will NEVER again work with Upwork. Their protection of clients who pay in fact their comision is not ok. I know, I should have read and understand T&C but not everybody is speaking 100% English :((..very expensive lesson for me. No application-no money.!