I ordered two identical office cupboards 3 months ago. The cupboards were out of stock and I was made aware at the point of ordering that there is a 8-10 week lead time, which I was happy with so proceeded with the order, making full payment up front. 10 weeks after the order, I received two lots of "Box 2" and "Box 3" - No "Box 1" in sight. After chasing up Office Furniture Online, I was informed that the delivery company ("Tuffnells") had damaged one of the Box 1 and mis-delivered the other one; I was informed that another two would be sent out for next day delivery. A few days went by and so I chased up again, this time apparently Tuffnells had damaged both... This went on 5 times, each time with a different excuse - Both boxes had been delivered (certainly not to me) - Both boxes had been mis-delivered - Both boxes have been lost etc etc... Each time, having to call their customer services and waiting for in excess of 1 hour to speak to someone and each time being told... "leave it with me and we'll get it sorted". I've asked for the tracking details for each delivery and despite being told that they would provide me with the tracking details as soon as they had them, not once have Office Furniture Direct provided me with this information. I strongly suspect that they were not attempting delivery of the missing product at all, but were instead blaming the delivery company to cover their backs. The latest response is that "Box 1 is no longer in stock and there is a 10-12 week lead time" I've wasted a good 5 hours of my life on hold, whilst Office Furniture Direct have hold of my money and are using my house as a storage location for Box 2 and Box 3 of two of their cupboards. Absolutely appauling customer service and a basic inability to delivery on time (or at all) AVOID AT ALL COSTS AND USE A MORE REPUTABLE RETAILER