Appalling customer service! I ordered an office chair with a mesh back. It arrived a couple of days later- wrong name on box, wrong back. I was told if I took a photo by 12 noon I’d get a replacement the next day. That was it... I heard nothing back for days... eventually they delivered a new back but wouldn’t take the wrong back away. The chair I now have is OK BUT I have no idea if the chair I ordered is what I now have. I also have a spare chair back taking up space- and they won’t collect it despite chasing- is that destined for the skip...?? How environmentally unfriendly!! Would NOT RECOMMEND OR USE AGAIN!!