STEER WELL AWAY FROM THIS COMPANY............ On initial look at their website they ask you to input your phones IMEI number and then give you a quote to unlock the phone. We were charged £9.99 only to find out the next day that they wanted an additional £39.99 to actually unlock the phone. There is no 'obvious' or 'clear' notice stating that this will happen. Instead you have to read their TERMS or FAQ sections to establish that you will be charged additional fees. I spoke to EE and a few other mobile phone stores and they told us that this 'pre-order unlocking' is a scam and that the process is very simple and requires no such service. Needless to say that I did not pay the extra amount but instead went to a local mobile store and had it unlocked in 3 days for just £25. Totally unacceptable service and designed to get as much money from you as possible. The 'Pre-Order' element is just a way of enticing you and then forcing you to continue with the service as you have already committed yourself by making the initial payment. Read the rest of the reviews on this company - I am not alone in this and many reviews are being removed due to people writing defamatory comments in anger - not really surprising!!