Scam! Please avoid at all costs. Upon completing the online process, I wrote in to cancel the service. This was due to the fact that the person I was gifted the phone by, did not realise it was actually not locked to any provider. I apologised for the mistake but as I wrote in, less than hour after completing the online process, I’m sure a refund or cancellation would not have been hard to obtain. Emma from customer service proceeded to ignore my request and kept me on correspondence until the pre check was completed in order to obtain my funds. She was extremely unprofessional and condescending. Not only do you pay up to £18 to get the process started but an additional charge of twice that amount is required to unlock the phone. It is a classic case of something being too good to be true. Not only did she inform me at the beginning that the pre check was unsuccessful due to erroneous details being provided (which were not), but when I informed her I’d be taking legal action, an email miraculously appeared stating that it was actually successful. My bank has raised a dispute on my behalf as they agree that Emma’s behaviour on behalf of the company seems like a Scam. I have never come across a company who has such disregard for their customers. Do yourself a favour and unlock your phone via the network provider it is locked to.