The best you could expect is for the company to connect you with an attorney. You could probably do better on your own through a google search. However, once I paid and was connected with attorney , I was told my case didn’t qualify for money back guarantee and had to waive it to be represented. Next, I was sad when I got several text messages and emails from Off The Record that congratulated me for settling my case with no points on my record and no increase for my insurance rates when that was not even close to my outcome. I was issued points that are very much reported to my record and I will 100 percent receive an increase to my insurance . If you ask me it feels like they lie to confuse you so you leave a happy review believing you got false results. Only to find out later that “ their system “ made an error after you have already left a positive review that they use to generate more business . Someone needs to check Off The Record .