First time using the site: All I wanted was to have my son's moving violation not include any points on his license or have to pay increased insurance premiums. I spent a fair price for a lawyer and the issue was resolved the way I wanted and the way they predicted. I was delighted. The whole affair was done via the website. Before you pay the site gives you an assessment (using a percentage) of how successful the case will be. In my case, they gave a 95% chance that the moving violation ticket would be reduced to a parking violation. The site lets you know upfront how much the lawyer will cost to handle. I paid less than $200 for a lawyer on this site then I had to pay the cost of the ticket. The lawyer and the site did exactly what I wanted so I am quite pleased.