Unfortunately, I would not recommend Off the Record to help you fight your ticket.
I worked with them on a recent minor traffic ticket and found their service to be much more expensive than just paying the ticket, including misinformation, false advertising, and poor customer support.
More specifically for those considering the service, keep in mind the Off the Record's primary tactic is to see if the officer will show up for your court date. If they do, you will be responsible for Off the Record's fee + the court / citation fee, which in my case ended up being 100% increase (double) what I would have paid for the citation and traffic school.
This is where misinformation and false advertising come into play. I was told by their customer service that the fee for traffic school would be over $200, making the fees more agreeable. But after checking reputable traffic schools in California, I found there were several options for $20! That's a huge difference.
Secondly, on their website, they state, "Unfortunately, not every case is resolved favorably. Our partner attorneys understand this and agree that in certain situations their fees will not be considered earned. In such situations, a full or partial refund will be issued."
In contacting them about this situation, I would have expected them to discount the service to at least be more in line with that I would have paid for the original ticket and traffic school. But no, the customer service was not consumer focused at all and really made the whole experience pretty poor.
I like the concept of the business and if they had the right info and stood by their value, I would recommend it. But in this case, I'd recommend you deal with it yourself or find a different service.
1 year ago
Off The Record has a
4.9
average rating
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