My experience is ongoing but the customer service is the worst I have ever experienced. I wanted to support an Irish company but after this I won’t ever again. The seams came apart on my dress after one wear. Customer service said twice that since the dress was not delivered that way they will not issue a refund, they only refund dresses that have not been worn. This clearly a breaches EU goods and services regulations. They have also said there is nothing wrong with the dress which I have photographic evidence of to the contrary. It is reasonable that dresses should be usable for more than one wear otherwise the website should clearly state that they sell disposable dresses! I did not receive a reply for over 10 days but received a response immediately after the Trust Pilot review. There are also many cases with similar stories to mine on different review sites now like reviews.io so it appears they regularly treat customers like this. I do not recommend buying from this site!! I have filed a small claim against this company, I am shocked at the completely unreasonable customer service.