This company is a absolute disgrace. I placed an order or the 20/07 only to find that one of the dresses that I ordered was faulty straight from the packaging, the zip looked like a 4-year-old had stuck it to the garment. The zip on the garment was broken so it did seem as if this has been worn previously. Maybe a return? I contacted them when I arrived back from my trip abroad on the 31/07/2017 and was ignored, blanked. No automatic acknowledgement, no nothing. I have since tried to contact Oh Polly on numerous occasions and have been fobbed off despite still being within my rights to ask for a refund as per the consumer rights act 2015. I then changed my mind and requested a replacement dress but was told "sorry nothing we can do" - I am now £36 pounds down due to the dress postage included £38 - the amount of time taken on this could amount to hundreds if I am personally honest. I would avoid this company at all costs, their customer service is shocking they blatantly don't care for our repeat custom. They just want that first order, not the best customer service, is it? Maybe have a look at your response times also? This was in no way my fault yet I am now out of pocket, THANKS OH POLLLY. GREAT COMPANY.