Oh Polly evidently do not care about customer service, immensely disappointing as the brand seems like it could be power house in the fashion industry with what they seem to be offering. Alas, I have tweeted, emailed and even messaged them on facebook to which I have had not one response. The items were said to be delivered before a set date, the only reason I purchased said item was because I needed it for an event a couple of days after the delivery was due - the delivery deadline (they gave) was not met, having been "being prepared" for multiple days, I am unsure how this was possible, especially considering it would have been sent 24hr tracked? Unsure how it could take a week to post 1 dress. Needless to say, one will not be purchasing from Oh Polly again. I strongly advise all those contemplating a purchase from the store to look elsewhere. Certainly the items look tempting and fabulous, but it simply isn't worth the risk. It is a shame as Oh Polly are one of the few brands that suit petite sizes... oh the struggle, oh... polly.