I ordered by mistake a blu-ray,The Ten Commandments,which I don't own that kind of player.I wanted to see if you had it in dvd? Whoever she was just kept reminding me I ordered it online and it plainly stated it was blueray.She repeated that 2-3 times it was my fault.I said fine but I can only see out of 1 eye and accidents happen.I asked to go ahead a buy the dvd while I was on the phone and then send the blu-ray back and you reimburse my credit card when You got that one back.NO NO WE HAVE TO GET THAT ONE BACK FIRST!! I said what does that matter if I even sent it back,I will have already paid for the new dvd.She kept saying No that was protocol. I did not care for her attitude!!I am a very easy going person but she hit me the wrong way,big time! I have ordered from you before but this was the last time.Please remove form your catalog list or any mail list.