I got the DVDs I ordered and they were in great shape. The reason for the three stars is that there is no way to correct information that is wrong on their website. They had my wrong address and I was told when I called that they couldn't fix it. And there's no way online to fix errors. With a lot of effort by myself I was able to get the DVDs delivered to me at my correct address, but only because I happened to intercept the mail deliverer at our mail box and he happened to have my package! They really need to fix their online ordering page to be more user friendly!! RP