I've been dealing with Oldies for over twenty years and I have purchased many items. I have been fortunate to only have one item that did not function, a 45 with a skip about a 1/4 inch in from the start. I notified them and offered to send it back to them for evaluation. They said that was not necessary they would send me a new copy, which they did. Still have the replacement record and it still plays well. The second time was at least ten years later and it was a defective CD, they sent me a replacement right away. Two minor issues since the early 70's is a darn good record, I'd say. Their prices are reasonable and delivery is within reason. I plan on being a customer for as long as the almighty allows me. Communication with the company the first time was by phone, the second over the internet. Stephen J Boehm, Pgh Pa.