We purchased the Oliveri toilet with the soft closing lid and extra height in the toilet almost six months ago . The toilet flush is terrible , it seems like so much water but disappointingly it can't even flush the paper away , 99% of the time . As for flushing anything more than paper ...... well it is all over the porcelain and you have to flush several times . It's as though the area where the splash meets the water is too narrow . So disappointed !! We are still using the old bathroom toilet , which is easier to keep clean . As I had to used our Oliveri toilet today it has re minded to get in touch with you .