Installed 3 Oliveri Naples Toilets in 2020. Unlike the images on their website/brochures, the seats and lid do not cover the porcelain bowl when down (about a 1.5cm gap at the front on each toilet). Customer service at Oliveri advise that this is how the Naples toilet is in their showroom. As a result, the seats are not sturdy and now all rubber spacers/lugs on the underside of the seats are failing (flattened and splitting). Contacted Oliveri to source replacement spacers (since no suitable generic versions exist in plumbing/hardware shops). Oliveri advised that they do not manufacture replacement lugs for their toilet seats (huh?) Their solution - buy 3 new toilet seats. Stay clear of Oliveri Toilets, they are poor quality, mutton dressed up as lamb in my opinion. (We also have issues with the ceramic cistern lids on all 3 toilets, the do not fit properly and constantly move, exposing brown unglazed ceramic).