I had to call and change my pick up time. The woman I spoke with was extremely helpful and friendly. That's where the good experience ended. This was my wedding day. The limo picked us up on time which was great. However, what should have been a 20 minute drive from the ceremony to the reception turned out to be in excess of 30 because the driver took and inefficient route. On top of that, it was 115 degrees outside and there was absolutely no air conditioning the entire ride, not acceptable for a bride in her wedding dress and groom in his suit. The driver spoke little to no English making it impossible for my husband to communicate with him upon arrival at which time he tried to collect the fee for the ride which we had already paid for. Overall one of the worst experiences I've had with a Limo service.