This was a special occasion. the purpose of this pickup was to surprise daughter for her 21st birthday. (daughter has never been in a limo before) I was told the driver would be at the baggage claim with a sign that read "happy 21st birthday". The driver was not there when we landed nor was at baggage claim. I had to call twice and was told he was on his way. when he showed up, he came running in from outside. The sign did not say happy 21st birthday. It had my name...spelled wrong...the limo was warm and the music did not work in the back of the limo. Afterwards I called the service twice to lodge a report and was told the manager would call me back. Called two more times and am still waiting for a return call. it's been 6 days since I called the first time....very unhappy and will never use this service again.