Dear Jan, I hope that have Lisa's permission to say that you are the owner ☺. 15 years in South Africa, I am glad you stayed People interaction: First contact - Lisa answered the phone outside of business hours - I was impressed by that and appreciated it a lot Visit to the depot - Lisa was very friendly and explained / showed the differences between the different models in detail - Elizabeth and I we were able to make a well informed decision There was stock and we were able to pay and leave with the blender of our choice - very efficient Lisa even registered our warrantee - service with a smile The product is an absolute winner, it crushes the almonds and the frozen fruit with no problem at all and then blends everything into a smoothie. Cleaning is very easy. I like the fact that the jug a a single unit with a lid and not various parts that you need to assemble before using it. I would gladly recommend the product and your business to anybody