I must commend you and your team for the service I received from Omniblend. Communication is very important in maintaining customer satisfaction. The customer wants to be in the loop at all times. That is exactly what happened when I ordered a spare part from Omniblend. Somebody in your organization made sure there was a procedure in place to initiate and maintain customer communications. My order arrived faster than I expected. That tells me that all the members of your team are well trained and proficient. The person that received the order, the person that checked that payment was made, the person that picked and packed the spare part, the person that arranged for the courier to collect the item, all work together like clockwork. Even the choice of which courier to use becomes an important consideration. I was very impressed. There are a number of Government departments that should take lessons from you!