am compelled to share my deeply disappointing experience with Omnie Underfloor Heating Systems. As someone who undertook a significant renovation project, I relied on Omnie for the installation of their underfloor heating system throughout my property. What followed was an appalling series of miscommunications, incompetence, and a complete disregard for customer satisfaction. From the onset, communication with Omnie was a nightmare. Despite multiple emails and phone calls to maintain momentum, responses were sluggish and often took several days. Specifically, the representative handling my case, failed to provide timely and accurate information, leading to significant misunderstandings and costly mistakes. Despite clear instructions and architectural drawings that labelled the intended use of each room, including multiple verbal mentions that several areas would be tiled, Omnie proposed, supplied, and installed an MDF top board unsuitable for tiling. It wasn’t until the tilers arrived that I discovered this critical error. This oversight was confirmed by Omnie’s own team, who then had the audacity to suggest that the suitability decision should have been left to the tilers – a blatant attempt to pass the buck and avoid responsibility. To rectify this, I had to incur an additional £1,650 in costs to install a concrete layer over the existing system, not to mention the additional delays and the disruption caused to the overall project. This also impacted the bespoke oak staircases and transition joints between different flooring types, adding further complexity and expense. What’s even more infuriating is the lack of response from Omnie’s managing director, Brendan Hourican. who, after acknowledging the issue and promising to review the case, took 10 days to reply with an email that attempts to wash the company's hands of any responsibility for their mistakes, leaving me with no choice but to consider legal action. Omnie’s service has been nothing short of a nightmare, characterized by poor advice, inadequate specifications, and abysmal customer support. I strongly advise anyone considering their products to look elsewhere. Save yourself the frustration, additional costs, and the appalling lack of accountability that Omnie seems to champion.