my mother moved house on the 12th of October, she has been insured with one call from may, so not too long. upon contacting one call to let them know about the address change, they said that it is not possible to update to your new address due to the insurance company (Ageas) not covering that area..... we will give you 7 days before WE cancel your policy. we can set up a new policy for you though at more than DOUBLE the cost of the original policy, my mum declined for obvious reasons. after sorting a new policy out, from moneysupermarket for less than the one call policy, today she had a letter from one call, demanding payment for a cancellation.... THAT THEY DID! we did not request this, all she wanted was to change her address, thats it. no phone number to call anyone, only live chat which honestly, is no good for the elderly like my mother, she is 68 and cannot use a computer ETC. after myself spoke to the adviser, she didn't seem to understand that we was not told about any fee during the first conversation. long story short, a VERY disappointing experience, with fees that were not disclosed to begin with all because of an address change, which if not paid, legal action will be taken. Very, very disappointed, we will not be using one call again. i would understand if she moved to Beirut, but chesterfield.....really guys?! if you are moving house, good luck.