I took the Medical Diploma Secretary course. Advertised as 200hrs, it has taken me about 2.5hrs to complete. Things it would have been helpful to learn: NHS systems and terminology, standard NHS letter layouts, lines of communication between local GP surgeries and hospitals, data systems, staffing structures, basic procedures and a broad knowledge of the different departments. I expected it to be designed with the NHS in mind, not clearly written in the US and bodged together. Instead it is a series of powerpoint slides dictated by a robot, containing lots of grammatical errors and some truly strange sections (why do I need to learn about the alarm signals on a ship?!). Some of it is so obvious as to be insulting (a receptionist should answer the phone!) and there is exhausting gender stereotyping (receptionists are always female). There is one helpful section about medical terminology but it's only about three slides. The most detailed section was devoted to the US system of healthcare billing, which is irrelevant to the UK, where this course is advertised and delivered. I paid £19, but it is advertised as £425, it would be insane if anyone paid that much.