After dealing with company for a business deal back in June2021 I still don't have the phone line internet as was offered. I also obtained two personal mobiles that took more than two weeks and several phone calls to sort out with numerous problems along the way including the lack of communication between departments, leading to different information every time contact was eventually made. The last straw was when four SIM cards were sent for two phones and two tablets with no information about which cards where for which product causing confusion with setting up phones one of which was for my grandson. I am still waiting for the internet router and have already had a BT engineer arrive to install the necessary for a system we do not have!!!!!! I will not be recommending Onecom to anyone in the future and now six months later still do not have the promised fibre internet deal that I have been told was cancelled by a previous account manager who had left the company. Now I'm told that we cannot have fibre where we are located. What a complete farce the whole process has been.To add insult £222 has been taken from my personal bank account!!!!!! For what I have no idea. What a shambles of a service.