Everything was fine until I had the silliest problem and needed customer support. I chose to email them. You can only email them through their website. They will reply to you, but no matter how complete your request, they will ask you confirmation of the facts in brocken English. It's not like a conversation where you might want to check again... if they're not sure, all they have to do is read the initial email again! The issue is that when you reply, they won't read/receive your email and they will close the case automatically after a couple of weeks of waiting. Then you have to open another case, where they won't know anything about anything prior. I've had an exchange of 89 emails just over basic communication and my case is still not resolved. I needed a silly screen protector and the first time they sent me a single screen protectors in an envelope with absolutely nothing else included. It looked like a joke... How am I supposed to apply it to my phone? I compared this to the many screen protectors available on Amazon, which come with everything you need and more. By the way, the screen protector they sent me, was marked with permanent printed text and a yellow line across it. So I contacted them again and after tens of email exchanges, they sent me exactly there same thing again. So not looking forward to another tennis round of emails, I tried to call them. What a mistake! I have never encountered such unprofessional customer service... no manners, no training, no nothing! This guy with a strong Indian accents, had absolutely no clue about customer service. He might as well have been a cleaner in that office! I asked him to speak with his manager and after holding for a few minutes, he told me that the manager was not available to speak to me. He said that he was going to arrange a callback, but obviously nobody ever called me back. I'm tired of dealing with people who do not understand basic English and who clearly couldn't care less. My case remains unresolved and I cannot even begin to imagine what it would be like to have to send my phone in for a repair. This experience placed a definite mark on my future phone choice. Nowadays an electronic device without support is like a car without fuel... useless!