Rejected a damaged delivery and they wont refund me. Only 1 as I can't put less. As per their order email, I rejected damaged package to be told they wont send out a replacement, they'll only refund. They can't provide me any documentation to state that is the process. They then receive the device back and get into a dispute with the delivery firm about it. Still no refund. I must wait for them to sort out the blame of why there was a damaged parcel between them. (To get my refund for a device I was never in receipt of.) This would all be bad enough but I have to beg for updates every couple of days. To which I get a stock response of "we're looking at it, wait 48 hrs' 15days after rejecting the delivery. Each way I chat to their people (i'd like to say customer service but they're just not) I get a slightly different take on it. If I'd been told the whole process upfront I may have understood but being led on every couple of days is insulting. The last straw was being on a call to a 'complaints' person to be told, 'oh, you should've accepted the parcel and then returned it'. I quote "Note: If the parcel arrives with severe damage to the packaging, please refuse the delivery. Before signing for the parcel, unbox the parcel and check if everything in your order is included." Wow, just wow. I had a previous device and do love their devices but I'd rather go somewhere else just so I know I'm not going to be mucked about. The