This is a SCAM! Please don't buy from them. I purchased a new phone 11 from them and had to send in for repair. I shipped it to Dallas TX and it somehow got lost during shipping??? After several times contact Oneplus they said I need to send in my proof that I shipped, and UPS said it was shipped and process a refund of the device. After several attempts to resolve issue, they said I need a police report and have my IMEI blocked I did get a police report after they laughed at me. I keep complying what they want. Still keep saying it has been escalated to higher lever and still won't either send a phone or refund my money that was given by UPS. I will probably be out the phone and money. I have always loved their products; this is unacceptable support. I am not the only one has had the same issue with the support.