Horrific experience with the parking service offered be Best Western located at 5300 Airport Square Lane, Sandston, VA. Please remove them as an option for travelers out of the Richmond Airport. They left me stranded in 32 degrees temperature as I was instructed by them to wait outside. Kept calling the hotel to get updates of the shuttle but never answered the phone. Finally decided to call a cab to the hotel. They were just ignoring my calls because the shuttle was parked there and the driver was at the lobby. The manager told me that since I didn’t stay at the hotel they were not obligated to pick me up. I paid to park there and expect them to honor the full agreement. Just lousy service. Beware to all travelers!