It's a Scam. I don't know how but they will get your contact information knowing that you lost some money, with the promise of getting it reversed, But trust me it will never happen. They will tell you that you will get the money via cryptocurrency. First they will 'HELP' you create the wallet on a shared screen, and they will keep a note of the 'SECURE SEED PHRASE' because it's a shared screen. They will then create a FAKE token of etherium, which will make you feel like its actual cryptocurrency, they will transfer coins there, which are not worth anything, Zero, nada, zilch. Then they will ask you to make this 'COLD WALLET' liquidate and for that they will ask you to transfer some amount in it. which is the whole scam. Whatever you will put in that wallet is what they will take away. Please be aware and dont fall for their scam