I used postNL's service for a return order from a customer to us. According to the tracking page, the parcel seems delivered. However, it was not. I was at home during the whole day that they claim the parcel delivered but nobody came for delivery. Nor, any parcel left to the neighbors. If this happened, PostNL must leave a notice paper about this information. Of course, no paper left my door. Regrding this issue, I have contacted to the customer service via Facebook, I was told that I have to contact the sender bout the issue. PostNL transports the parcel and they do not know where it is but They ask me to contact the sender or expect me to know where the parcel is now. This must be a joke. The company, service and the workers are totally useless. Not serious!!!! If you would like to waste your time and money, go ahead with them!!!