We were initially really pleased that our order arrived in good time. Ordered a double buggy and bassinet from the same brand. The only two items stocked online from the brand. On attempting to assemble the pram we realised the buggy was an old version and the bassinet a new version. Two completely incompatible products. Sent a complaint through looking to resolve the matter and followed up despite a rather rude bounce back response to say initial emails shouldn’t be followed up because of the demand. After a week of no response I followed up on FB messenger. Had a response telling us we would receive a call the next day. We received a call from a customer service rep with an attitude who pushed and pushed that we hadn’t reached out and we were past warranty. I had proof of our reaching out as I had taken screengrabs (they had no interest in these). As for the warranty. It’s clear it’s set at 14 days and not 30 as they either do not have capacity nor the intention of responding in a timeframe that facilitates their own policy. If they’re short staffed due to covid and overwhelmed by demand perhaps the policy should be extended as it has been by many other companies. They agreed that we could return the buggy in a gesture of “goodwill” but have not come back to us with confirmation of an address for the return and this is after telling us the product must be returned within a 7 day window. I have little faith this will be resolved without further escalation. Avoid. Avoid. Avoid.