Would be very wary of using this company again! Seems like great prices until they send you the wrong product and offer nothing in the way of compensation! I ordered a Joie car seat from them and they sent a cheaper model to what I had ordered. I understand that mistakes can happen (Human error,) however they are unwilling to offer any compensation for the error. Here's why I am annoyed. I ordered the product on 27th April with next day delivery, as we had planned to use it for our trip away 2 days later. I spent all day waiting to hear about delivery only for it to turn up a day later on the 29th. After notifying them of the error, they said someone would ring me in the morning. Again I waited all day for a phone call till eventually at 12:30 someone got in contact with me. You cannot ring them and they discourage you to keep on emailing them as it adds to there work load. Sorry about that, I've just spent hours and hours waiting for you to contact me! I was told that the earliest they could collect the item was 4 days later?? Apparently DPD don't collect items the next day (Saturday) or on Sunday or bank holidays. So they are collecting the item a week after I ordered it. She ended the conversation in a very sarcastic way when I mentioned making a complaint etc, not very professional. They cannot deliver the new item when collecting the other one as they are not insured to do that! I repeatedly asked about compensation, the least they could of done was offer 10% off my next order. Stupid company policy. Own your mistakes and make amends. Surely customers won't want to order again if after mistakes like this. I for sure will not be doing! Someone from the complaints company rang me back and again I was surprised that despite apologising there was no offer for compensation. Why go to the effort of ringing me back if you cannot even offer any compensation. You have the next week for us as we do not have a car seat to use.