Online4Baby FINALLY accepted my return item, even acknowledging it was not a satisfactory standard - result, I thought. However, they’ve only issued a partial refund, as apparently “one of the cellular blankets was not returned” - pure lies!!! I would not, and DID NOT, keep one of the very poor quality cellular blankets. Awaiting a further refund, but doubt they’ll issue it - simply receiving automated replies again! I’ve returned plenty of items to various companies over the years without any such drama. And funny enough, all items have been received and refunded, as they should! What a shambles of a company. AVOID or be disappointed and frustrated beyond belief.