Do not buy anything from this company. I ordered something at 22.40 at night. I cancelled at 00.09. So no body was obviously at work. I cancelled because my daughter didn't want it and had ordered something else . In the morning hours later at 08.24 they replied ( a lady called me) and told me that they had already sent it to the courier and it could not be cancelled. They said I had two options either refuse delivery which would incur a £10 fee or arrange to send it back as a return. What they didn't mention after I took the delivery with the view to return is returning it would cost £12.50. I feel totally ripped of and mugged off . I replied to lady saying your telling me you company is so efficient that you processed my order between 22.40 on the 29/12/2021 and the time I sent you a cancellation message at 00.09 on the 30/12/2021 and you actually had people working that late at night. Remember she did not reply until 08.24 on the 30/12/2021. The time window from order to cancellation was 1 hour 29 minutes. The lady fobbed me off. I asked her to prove they had processed my order and sent it to the courier within that 1 hour 29 minutes window. Again the lady fobbed me off because she obviously felt it was better to rip me off. She said she had escalated my complaint to a manager. It is now 12.57 04/01/2022 and I still have not had any reply from a manager. Do not buy from this rip off company with poor customer service without reading the rip off returns policy.
2 years ago
online4baby has a
1.4
average rating
from
210
reviews
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