Purchased a pram before Christmas. The pram developed a fault in March 2024 (within six months of purchase). Item was taken for over a week to fix. When the item returned, the fault still remained. As a family, living without a pram is almost impossible. At the point of the fault appearing for a second time, the seller continued to refer to supplier, referring to Consumer Rights.The Consumer Rights Act is clear that within an initial six month period the customer is entitled to a refund (so to purchase a non-faulty replacement) if the manufacturer cannot fix the initial fault, and one attempt is allowed. Following complaint escalation, the company continued to pass the problem to the manufacturer. This is now going to work through uk court. I guess the lesson here is you get what you pay for. This website is substantially cheaper than stores (all be it purchases are still £500+) but the support and application of Uk law is poor. It could be the case this website sells factory seconds, it is not clear on the website. If you feel a £500+ purchase is worth the gamble of limited after care service then it will be at your risk. We will pursue this legally to support other families, along with our own.