Where do we start .... base unit delivered weeks ago with no notice - sent emails that pram coming so arranged for someone to be at address to meet - nothing turns up then get notification that it has sent back to supplier. Turns out it was never out for delivery. Have you tried to speak to anyone in this company ? They refuse to give out a telephone number and do not answer their emails. The only way I could get anyone to call me was to post on their company Linkedin profile. Funnily enough got a quick response via that method ! Was promised delivery would not be until preorder date on end of July and that their systems have been sending out incorrect delivery communication. But they decided not to send out any information to advise all their customers of their massive cockup. Was sent another email to say delivery would be this Saturday just gone ... you guessed it someone stayed at the address and no delivery, emailed hello@ and support@ - no answer or response apart from their auto message. Guess what though ..... delivery turns up today not the end of the month as their staff confirmed. Still waiting for someone to call me as per the email i got from Matthew who assured me if i emailed support@ he would call me straight back as he appreciated i could not call in. His advice was if I wasn't happy to get a refund from him and shop elsewhere - Please do not use this company unless you have the time on your side to deal with their incompetence at every level.