Absolutely abysmal customer returns/ refund service. I returned a child car seat because it wasn't satisfactory to our needs on 17/06/2024. I had to email them to confirm they'd received it,I had a confirmation reply on 01/07/2024. I emailed them again on 15/07/2024 for an update on my refund . On 16/07/2024 I had a response saying the refund would show in my bank account in 3-5 working days. Nothing appeared in my account so I emailed yet again on 26/07/2024. I had a reply on 31/07/2024 saying that the refund had been completed and they gave a reference number telling me to contact my bank with this number. At the time of writing this, I have a contacted my bank , there is no trace of the refund. I have emailed online 4 baby again giving them 3 working days to get the refund into my account before I raise a section 75 dispute against them. I will never deal with this incompetent company ever again!