AVOID AT ALL COSTS! Told by Helen the customer service manager that they would only issue a refund if a baby had died!!!! Why would you say that to a new mum? Disgusting person and company. DO NOT BUY FROM THEM. I’d been bought a Mee-Go buggy board as a gift from Online4baby. I’d put this together and attached the universal buggy board to my pram (a bugaboo buffalo) I thought this was fitted correctly and went out for a walk with my newborn and 2 year old. After a couple of minutes we encountered our first kerb, going up it the universal buggy board detached itself and my 2 year old went flying backwards. Luckily she wasn’t hurt but after closer inspection of the clips on the board, they don’t fully close around the bar of my pram even with the safety straps tightly secured around the pram I am not confident to use this again for fear it will happen again. I wouldn’t want this to happen on a busy main road for example! I’d been in touch with the person who bought this and they’d been in touch with Online4baby only to be told that because it’s been over 30 days you will not exchange for a different board or refund! It was bought as a gift in plenty of time for my babies arrival. It’s the same as a pram, you would buy it earlier to make sure you have it in time in case baby came early and/or so you are prepared. In my case the board looked like it fitted well and had a practise with it around the house. It was only once I’ve been able to get out of the house and used it on uneven surfaces and kerbs that the problem has arisen. I’d been in touch with the manufacturer and they confirmed from pictures that the universal board will not fit a bugaboo buffalo and was told to contact yourselves to exchange this for the larger board with four wheels, which has a different fitting which I was told would fit my pram. I’d been told how they reacted to the emails sent and how they just dismissed this because it’s been over 30 days since purchased. The emails were rude and unsympathetic. I find this appalling behaviour from a shop selling baby items. I understand they have a 30 day policy but as this supposedly universal board doesn’t fit a very popular pram then I would of assumed they would wave the 30 days policy especially as I’m wanting to exchange for a more expensive product which we would obviously pay the difference! Very disappointing Online4Baby! I hope that this review helps others to use anyone but this company. I’ve read some of the other reviews and the level of customer service is appalling! Again to be told on the phone by Helen that a refund for an item purchased over 30 days ago would only be issued if a baby had died is just disgusting! What a heartless and unsympathetic company.