Possibly the worst ever company to deal with and shocking customer service, we have had the phone put down on us by a senior member of staff and also the customer service manager Helen, these two colleagues are totally unprofessional. This was all over a moses damaged causing an injury to our daughter, they agreed to a refund which we were happy about, Helen took my card details to process the refund then to only find they have processed the refund elsewhere and now won't rectify the issue. I asked for my complaint to be reviewed by a director and apareantley Helen responds to their complaints which looking at the email I disbelieve the directors have ever been shown this email and they couldn't comment on the lack of customer service which has been provided. Helen the customer service manager doesn't even know the companies procedures on processing refunds.