Ordered a Moses basket and a day before expected delivery, I get an email for notification of delay and another delivery date for a week later. Comes that next week, a day before delivery, I again get another email for notification of delay and further 5 days for delivery. When the item finally got delivered (almost 3 weeks after the order was placed - well in time for baby’s arrival so we could have everything prepared), I went into hospital that day. My family accepted the delivery and out of goodwill as this was the only disassembled item, they put it together in time for my return from the hospital with our new addition. When I saw the Moses basket, something about it didn’t look right. I went back to the original photo, I noticed the flexi straps of the stand were white and not brown as shown in the picture. I rang up customer services, they were not cooperative. Refused to replace part at all as they said they have a right to do that and because the item was assembled, they are not going to do anything about it. Absolutely pathetic even when you be a good customer and be patient with the delay and because if the item was delivered on time, I would have noticed the issue as raised it immediately. Would not recommend this company. Stay away. Use other online retailer like Precious Little One.