I ordered a cot. It was faulty with numerous scratches and dents. They told me it was paint work. Asked for a refund and they charged me £35 to return the items. The delivery for the items were missed twice. I called every day for the last 2 weeks to try and get it resolved but was mugged off every time. I made a formal complaint and and awaiting a response before I take it to the online sales ombudsman. This company is the worst I have ever come across. Products are rubbish. Staff are rude and have no customer service training whatsoever. Stay away from this company. Items you see online are not what you receive and then they will try and mug you off. Know your rights and do not allow them to take advantage. I will NEVER EVER be purchasing from them or allow anyone I know to do so.