I am very disappointed with my first order with Online4Baby. I ordered 3 items on 24 June 2020, two of the items were in stock, but one item (car seat) was available for pre-order for 3 July 2020. I am due 9 August, so I was happy to wait until 3 July. They informed me via email that all three items would be sent together on the 3rd July unless I requested otherwise, which I did not at the time. On the 3rd July, I received an email saying that the car seat will not be dispatched until 9 July due to issues with the manufacturer because of COVID-19. I was annoyed, but I thought that waiting another week was reasonable considering the circumstances. On the 9th July, everything took a turn for the worse! I received another email saying that the car seat was further delayed until... 2nd October!!! I mean, they just skipped the months August and September... Obviously, I could not wait until October as I need a car seat to leave the hospital with my newborn. I looked everywhere online for a number that I could call to contact them, but they had removed their number off their website and only had an enquiry form. So the same day I just emailed back asking for my other two items to be dispatched to me immediately and to find a better solution for the car seat. I did not receive a reply until 13 July and it was the most useless email saying that I would get an update within 48-72hrs!!! On 14 July, I received an email saying that they tried to call me and I didn't answer, but that they left a voicemail. However, absolutely no one called me on the 14th July and I certainly did not receive a voicemail. They then gave me a number to call to get in touch (0161 688 1550) and they said that their offices are open Mon-Fri 10am-5pm. I called that number every day for 2 weeks and it always said that their offices are temporarily closed due to COVID, so please don't bother trying. I replied back the same day saying that they had not called me, I gave them my number in case they had the wrong one, I asked for a call back, and I said that their number does not work. I did not hear back, so I emailed again the next day - again nothing. On 16 July, I missed a call at 8:52am and they did leave a voicemail this time. The number that called me was 01615110730. I called back at 8:59am and another 16 times but it goes straight to an automatic message saying that the person is on the phone. So it is just another number that does not work, again don't bother. So I emailed them another two times. Finally, yesterday, 20 July, they called me and I was able to speak to a lady. I complained that they had still not sent my two items that they had in stock even though I had asked for this to be done, I also asked if they could supply me with another car seat that fits my stroller free of any increased charges because of the mess that they have made, but they just said no. I explained that I had seen the same car seat on multiple websites and they all had stock and so I don't believe that it is a manufacturer issue, and I was just told that other companies do not sell as much as Online4Baby as they are the cheapest. I didn't get an apology and the lady sounded very indifferent. I just asked her to cancel the car seat from my order and send the other two items. Thankfully I got my refund the same day and my two items were dispatched immediately and arrived today (21 July). It took almost a month to get my order and 12 days to speak to a human being... So please only order from Online4Baby if the item is in stock, then it should be dispatched immediately. But if you have a problem with your order, forget about being able to contact their non-existent customer service. If you are pregnant like me, just avoid at all costs, it is not worth the stress for you and your unborn child. On a side note, as soon as I received my refund yesterday, I ordered the same car seat from Kiddies Kingdom (highly recommend) for a lower price and my car seat arrived today. So much for Online4Baby being the cheapest and that being the reason for their lack of stock... I will never order from Online4Baby again, saving a few pounds was not worth this stress.