Its a really painful experience with the non existent customer service. Have been waiting for my Cot which was supposed to be next day delivery , 10 days now , still waiting. Got a reply after 72 hours of waiting to communicate via email; response was ' we are so sorry cot will be delivered this day with delivery details to follow shortly ' . That was 4 days ago ,still nothing . Sent another email but means no response for next 4-5 days . I should have bought else but can't afford to buy another one now . For pregnant ladies please save yourself the heartache and buy elsewhere!