I ordered a throttle body part for my vehicle and the part was fitted by my local garage which unfortunately has turned out to be faulty. I contacted the company to let them know and use the warranty. They took a lengthy time to respond and their responses were unprofessional and lacked advice / information. After having to continuously chase the company via email I finally received an email confirming they have dispatched a new part (I’m yet to receive this as it can take up to 6 working days). When I raised my issue I also included the invoice for diagnosing, dismantling and installing the initial part to claim the expenses back due to the fact I will have to repay for the exact same diagnosis again when the new part arrives. I am yet to receive an update on this (8 working days after my I shared the invoice, I was advised it takes 48 hours). I have chased again and the company have replied with a poorly worded email trying to say they need a dismantling invoice only, which I believe is not fair as I’m trying to claim back the cost for the full job as I will have to pay this twice. The company are yet to reply following my response, however I do not have much hope as so far their responses have been holding emails that are rude and have multiple spelling / grammatical errors and they are extremely unhelpful. I am praying this new part is working and not faulty so I can have my vehicle back and hopefully they will issue a refund for my claim so I don’t have to deal with them again and have any extra stress from them. I would not recommend them at all and I regret ordering from there. Please don’t order and fall into the same trap I have with them, it’s not worth the stress and time.