On the 27th July I contacted onlinelandregistry.org.uk to purchase a copy of my land deeds. I spoke to someone over the phone who said two documents were available so recommended I purchased the latest copy which I did. After purchasing the gentlemen I spoke to informed me that for some unknown reason the documents were not available for immediate download and would therefore take up to 10 days to arrive. Not a problem. After chasing onlinelandregistry.org.uk I eventually received an email from them on the 18th August telling me that the documents I requested were no longer available. I contacted onlinelandregistry.org.uk via email and received a very offish email from Becky the enquiries Officer telling me that the documents were available when the order was placed but they were then removed. She continued to tell me that on this occasion (like she was doing me a favour?) she would change the order and send me the older documents. On the 31st August I emailed onlinelandregistry.org.uk again, chasing my order and the documents. On the 2nd September I received another email telling me neither documents were now available and I would get a partial refund !! On the 4th September I received a 50% refund!! I have emailed Becky at onlinelandregistry.org.uk but as of yet have received no response and I'm not expecting one. I have paid for a service (documents) that I was told were available. Onlinelandregistry.org.uk have not delivered on there side of the contract of sale. I have given them an opportunity to refund me in full but this has not happened. Another pointer (hindsight is a wonderful thing). Try contacting the company!. If you try to contact them via a phone once you've placed your order you are told that all correspondence is via email. I wonder why ? Luckily for me one side of my family are solicitors so I will be taking there advice to decide what I action I should take. It's only £12.00 that they owe me (Total order was for £24.00) but its the principal not the money. However, this does not stop other customers from getting conned by onlinelandregistry.org.uk which is why I have decided to post this review. I'm sure some customers have had a great experience but you can tell how good a company is by how they respond when things go wrong and this is where they have failed. If onlinelandregistry.org.uk decide to contact me with a full refund then I will amend this review. Until then I would strongly recommend that you use another company. Thanks for reading and good luck.