"I purchased my order 11 days ago that was on the 17th of sept. I recieved\r\nAn email saying it was received on the 20th. I tracked the parcel through the tracking number they provided (they use Hermes). Tracking said it was on the 21st order completed. I was confused so I emailed the store and phoned them as well. They apologised for the confusion for apparently my order hasn\u2019t been dispatched yet and will be with me atleast in\r\nA couple of days. They also replied to one of my emails saying apologies. Two days passed and no parcel yet, so I emailed them just a while ago today to let them know it hasn\u2019t arrived. I cannot review the purchase properly for I don\u2019t have the products yet and it\u2019s taking so long to deliver. Regular deliveries here in the UK takes 2 to 3 days, but 11 days? I think it\u2019s too long. \r\nI will do another review when my order arrives." This is my follow up review. On the 2nd of October I managed to speak to one of their crews. They sent me my package the next day as promised. They apologised for the delay. Two of the items I received were out of stock, they give you £1 voucher for each or they can refund you. Two items missing and one heavily damaged. I phoned them and they refunded the items missing and the damaged item as well. I was quite pleased, so I’m giving them 4 stars due to delivery problems they have.