Ordered and paid for my item on the 14th of December. Paid the the same amount again for it to be delivered within 48 hours. By the 19th of December my item had still not arrived. No communication from the vendor to explain & no tracking details provided to allow me to check progress myself. Phoned the helpine number which was answered by a voice just saying 'hello'. The advisor was friendly and polite but clearly poorly trained and wasn't able to offer any sort of explanation or reason for me not receiving my order. Only to tell me that what I'd ordered was now out of stock and my item had not been returned to yourselfs yet so could be resent until after Christmas ! Not acceptable service ! Poor communication, no explanation and staff unprepared to deal with the situation. Very disapointing !